Altai region MFC

Parcel lockers for documents
in the Altai region MFC

About the project

Branches of the My Documents MFC at Altai region in Barnaul chose Smartix parcel lockers to automate the issuance of documents. Every month over 82000 Barnaul residents and guests of the region visit the My Documents MFC and now thanks to Smartix parcel lockers, a new, modern format for receiving documents is available to them without going to the registration desk and additional waiting.

Постамат для МФЦ выдачи документов

Parcel locker's operation process

  • User chooses the format for receiving the result during the application process at the MFC: in standard way through an employee at the window or through a self-service parcel locker.
  • After inserting the documents into the locker client receives an SMS with an access code and cell number.
  • Parcel locker administrator configures the storage period for documents. The user is informed about the storage periods. If the documents are unclaimed, employee retrieves them (freeing up the cell for a new client) and the documents will be available for receipt for a set number of days through the employee.

The technical features of the project have not yet allowed our specialists to organize information exchange automatically through a universal API - but our system supports such functionality.

Therefore, specialists on the MFC side upload delivery operations, customer data, transaction number and telephone number for sending notifications in csv format. Next, the information is loaded into the back office of the Smartix parcel locker management system, data is structured and deposit operations are created based on it. An MFC employee with a mobile application for Smartix parcel lockers comes to the locker, logs in, scans the barcodes on packages with documents (the appropriate cell opens) or selects them from the list and enters the documents into the appropriate cells.

Based on the results of entering documents, Smartix system sends SMS notifications about readiness.

We are ready to implement parcel lockers for MFCs and public service centers

Our team has extensive experience in implementing parcel locker systems on the Russian and foreign markets. We specialize in solutions for MFCs and Public Service Centers (PSC). Our customers use systems of several hundred parcel terminals, and large clients use over 1000 lockers.
Our advantage is the development of our own ready-made online system, adapted for various areas of business, the needs of government agencies with the possibility of any modifications and launch of new functionality and modules at request.
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